FREQUENT QUESTIONS
WHAT DOES BLUSERENA OFFER TO ITS CLIENTS
PRICES AND RESERVATIONS
- WHERE CAN I FIND YOUR SERVICES DESCRIPTION AND CATALOGUE?
- HOW MAY I GET A QUOTE OR MAKE A BOOKING?
- HOW IT WORKS THE CLUB CARD?
- WHAT ARE THE METHODS OF PAYMENT? MUST I PAY THE FULL AMOUNT IN ADVANCE? HOW CAN I PAY?
- DO I HAVE TO TO PAY HOLIDAY TAX IF APPLICABLE?
- WHAT ARE GUEST CANCELLATION PENALTIES?
BLUSERENA’S FULL/HALF BOARD/ALL-INCLUSIVE OPTIONS AND RESTAURANTS
- WHAT IS INCLUDED IN THE FULL ALL-INCLUSIVE FORMULA AT THE IS SERENAS BADESI RESORT
- CAN I CHOOSE THE TABLE IN THE MAIN RESTAURANT?
- WHAT IS INCLUDED IN THE FULL BOARD?
- WHAT IS INCLUDED IN THEBLUSERENA PENSIONE EXTRA? DO YOU HAVE AN ALL-INCLUSIVE FORMULA?
- WHAT IS THE JOLLY FORMULA?
- I HAVE A FOOD INTOLERANCE, DOES YOUR BUFFET MEET MY NEEDS?
ROOMS
- WHAT TIME ARE THE ROOMS AVAILABLE ON THE DAY OF ARRIVAL? AND WHAT TIME DO THEY HAVE TO BE VACATED ON THE DAY OF DEPARTURE?
- ARE BLUSERENA VILLAGES ACCESSIBLE FOR CLIENTS WITH DISABILITIES?
- WHAT KIND OF ROOMS ARE THERE IN BLUSERENA VILLAGES?
- DO YOU HAVE APARTMENTS IN YOUR VILLAGES?
- WHEN BOOKING AN APARTMENT AT THE SERENA MAJESTIC HOTEL RESIDENCE ARE LINEN AND TOWELS PROVIDED?
CHILDREN AND YOUNGSTERS
- WHAT DO YOU OFFER FOR SMALL CHILDREN AND YOUNGSTERS? WHAT’S THE MAXIMUM AGE?
- WHAT IS COCCINELLA BABY CARE?
- WHAT IS BLU BABY PARK?
- DO THE CHILDREN'S ACTIVITIES CONTINUE IN THE EVENING?
- WHAT DOES THE “KIDS-FRIENDLY HOLIDAY” LABEL MEAN?
- IS THERE A BABYSITTING SERVICE?
ENTERTAINMENT AND SHOWS
SPORT, FITNESS AND WELLNESS
THE SEA, BEACH AND SWIMMING POOLS
- IS THE BEACH SANDY? IS THE SEA SUITABLE FOR CHILDREN? HOW FAR ARE THE ROOMS FROM THE SEA?
- IS BEACH SERVICE INCLUDED? ARE SUNBEDS INCLUDED?
- HOW CAN WE ENSURE THAT OUR BEACH UMBRELLAS ARE IN THE FIRST ROWS?
- IS IT POSSIBLE TO HAVE A PALM INSTEAD OF THE STANDARD BEACH UMBRELLA?
- CAN I RENT A BEACH TOWEL OR DO I NEED TO BRING MY OWN?
- IS IT POSSIBLE TO USE PEDALOS OR SAILBOATS?
MEDICAL ASSISTANCE
FLIGHTS, FERRIES AND TRANSFERS
OFFERS
SANSICARIO, NOT ONLY SKIING
- TRIPS AT THE SANSICARIO MAJESTIC HOTEL (FEES APPLY)
- WHAT ARE THE ALTERNATIVE OFFERS FOR THOSE WHO DON’T SKI? ARE TRIPS AVAILABLE?
- IS THERE TRANSPORT CONNECTING THE HOTEL WITH THE NEAREST VILLAGE?
- WHAT ARE THE OPENING HOURS OF THE SKI LIFTS?
- HOW CAN I GET TO THE SLOPES?
- CAN I BOOK SKIING LESSONS?
WHERE WE ARE
WORK WITH BLUSERENA
- HOW SHOULD I SEND MY CURRICULUM VITAE?
- WHAT TYPE OF CONTRACT IS OFFERED?
- WHICH RESORTS ARE STAFF REQUIRED FOR?
- WHAT IS WORK-PLACEMENT TRAINING?
- WHEN MIGHT I BE CONTACTED FOR AN INTERVIEW?
- IS IT POSSIBLE THAT I WILL BE TRANSFERRED DURING SEASONAL EMPLOYMENT?